bociyuan FAQ

What is included in each kit?

Contents vary by project and style. Check the individual product page for the supplied components and finished examples before ordering.

Is a tutorial or video included?

Yes. After purchase, you will receive access to a step-by-step tutorial video for your kit. Access instructions are provided after your order is placed.

Are the kits suitable for beginners?

Each project requires patience and careful handling of small parts. Follow the supplied instructions, work in a clean and well-lit area, and review every product-specific safety note before beginning.

Do you sell finished decorations?

Unless a product page says otherwise, bociyuan products are DIY materials intended for the customer to assemble. Finished pieces shown in photos are examples of the completed project.

Are lights or tools included?

Only items explicitly listed on the product page are included. A styling effect or prop shown in photography is not included unless the description says it is.

What if a component is missing or damaged?

Before beginning the project, contact us with your order number and clear photos of the kit contents, packaging, and shipping label.

Where can I find shipping and return information?

Use the Shipping and Returns links in the footer for the current store policies.

How can I contact bociyuan?

Use the Contact page and include your order number when asking about an existing order.