Contact information
Contact Information
If you have any questions about your order, shipping, returns, products, or website content, you can contact Jade Nourish through the information below.
Customer Support
Email: [dlzcb001@bociyuan.com]
Please include your order number when contacting us about an order.
Customer Support Hours
Monday to Friday, excluding public holidays.
We usually respond within 1–3 business days.
Order Questions
For order-related questions, please include:
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos if your package or product arrived damaged
Shipping Questions
If you are contacting us about tracking or delivery, please allow 1–3 business days for tracking information to update after your package has shipped.
If your order is delayed, we will help check the tracking information and provide assistance where possible.
Health and Product Questions
Our products and website content are for general wellness and lifestyle education only.
We cannot provide medical advice, diagnosis, or treatment recommendations.
If you are pregnant, nursing, taking medication, have a medical condition, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.
Business Contact
Jade Nourish
Business location: China